There are a number of ways to contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It is the easiest correspondence channel for a variety of reasons. If no customer service technician is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste extensive bits of information without needing to worry about misprints, and in case a particular problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you need to provide information or to adhere to directions, you will have to use at least two separate admin interfaces and this number may rise in case you desire to administer a handful of domains. Plus, lots of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or changing various account settings. The ticketing system is being monitored 24-7-365 by our support staff members and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get assistance. Unlike other web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information concerning any billing or technical problem. Moreover, you can see a selection of educative articles, which will help you handle the commonest issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting service, which suggests that you won’t need one more platform to touch base with our client service team – you can do that on the spot as soon as you encounter a challenge. Sending a new ticket takes a couple of clicks of the mouse and finding an older one is just as easy. Using our smart search box, you can swiftly track down any ticket that you’ve posted in the past. You can open a ticket whenever you like since our technical support team representatives are available 24 hours a day, 7 days a week, 365 days a year and answer in no more than an hour, although it seldom takes this much to obtain a reply. With the Hepsia Control Panel, you will have everything in one location and you can forget about needing to use two or more platforms to fix a simple issue.