If your website hosting supplier supplies live chat support, you can speak with an agent live and learn useful information or get a problem resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you will need just a computer with Internet access, which means that you will not pay any rates in case you are in a different state or country. Furthermore, it will be easier to copy and paste details like domains, usernames or error messages in other words details which are sometimes hard to provide to the other side on the phone. The real-time chat is also a much faster option to contact the website hosting provider's support team as compared to using a ticketing system. What's more, in the event that some situation requires more time to be taken care of, you can do something different while you wait for assistance on the live chat, therefore you will not waste time - something that is impossible when you are on the phone.

Live Chat Support in Hosting

Together with the phone and ticket support, we offer live chat support as well. You can contact us every day, including holidays and weekends, and we can give you more information about the hosting service that we supply in case you are not a customer yet, or about general and billing questions if you already have a user profile. Although for entirely tech matters you will need to open a trouble ticket to our technical assistance team, as such matters will require more time to be taken care of, you may still contact us on our live chat for some tech details. For instance, we will help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you time and effort. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is available to all our prospective and current clients. If you're looking for a new web hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting service so that you can select the best plan for your web sites. In case you already have an account with us, we will assist you in a timely manner with billing, general and 1st level technicalissues. Though sometimes you will need to open a support ticket since there are things that cannot be resolved on the live chat, we can help you with numerous common jobs, for example setting up an email account in an email client or redirecting one domain name to another one. This way, you will get timely support and you will save a long time.