Phone Support in Hosting
In case you choose to use one of our hosting service, you'll be able to talk with our customer support team over the phone for 14 hrs per day. We can assist you in choosing the perfect package for your websites because we realize that it is better to discuss such matters with a live person. In case you already have an account, we will help you with all your sales/billing questions and general matters, even with some technical situations that don't need a long time or escalation to a system administrator as it will be better to open a support ticket for time-consuming issues so as to have the communication in a single place. We now have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we provide feature live phone support for fourteen hours daily. In case you hesitate which package will be appropriate for your sites, you want to find out more about the package's specs or you'd like to have any other info about our solutions, you have the option to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general issues, although we're usually able to assist with a large number of tech issues as well. For strictly technical issues you'll need to employ our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when the problem needs more time to be dealt with or it has to be escalated to our system administrators.