There're a lot of hosting companies out there, yet the majority of them are resellers who have minimal resources, especially in terms of support. A good way to distinguish them is the option to contact the company by phone. The level of support that you'll get through this particular way of communication may vary based on the service provider - some provide you with professional telephone support, while others offer general and customer support only as some issues are more time-consuming and it's far easier to be resolved with a support ticket, particularly if the issue has to be escalated. Still, it's good to find that you could always contact your web hosting provider because there are numerous small matters which can be managed easily and timely through a phone call, not mentioning that you're able to get additional info about the services even before you become a client.

Phone Support in Hosting

In case you choose to use one of our hosting service, you'll be able to talk with our customer support team over the phone for 14 hrs per day. We can assist you in choosing the perfect package for your websites because we realize that it is better to discuss such matters with a live person. In case you already have an account, we will help you with all your sales/billing questions and general matters, even with some technical situations that don't need a long time or escalation to a system administrator as it will be better to open a support ticket for time-consuming issues so as to have the communication in a single place. We now have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide feature live phone support for fourteen hours daily. In case you hesitate which package will be appropriate for your sites, you want to find out more about the package's specs or you'd like to have any other info about our solutions, you have the option to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general issues, although we're usually able to assist with a large number of tech issues as well. For strictly technical issues you'll need to employ our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when the problem needs more time to be dealt with or it has to be escalated to our system administrators.