Being able to contact your hosting supplier whenever you have any kind of questions or experience any issues is important and how quickly they will answer and react can be essential, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are one way to recognize actual providers from resellers. The latter usually reply only to e-mail messages or support tickets and you may need to wait for a whole day or even more to receive a reply. In case your problem involves several replies, you may end up losing days in order to have a problem solved. Using an authentic and trustworthy web hosting provider, you should be able to get in touch with the support anytime and receive a timely reply no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Hosting

We provide 24/7 customer, billing and tech support for all our hosting service. Even if you aren't our client yet and you have questions, we can help you without delay and provide the necessary info, in order to give you the choice to make the very best decision when you buy a new web hosting account. We are available at any moment, including holidays and weekends, and we offer various ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, therefore you're able to call the one which is closer to you. The max response time for your emails and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for a few days to receive assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All your websites will be available all of the time and so will we. With many different communication options, you are able to pick the easiest method to contact us and find out about our solutions if you do not have an account yet, or request support if you're already our customer. You'll be able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have a one-hour reply time guarantee, although it hardly ever takes more than 20 min to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we are there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

When you use our VPS service, you won't need to wait for more than an hour to receive support for any problem that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support team. We have local telephone numbers in several countries globally and a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different ways of communication, so regardless what your question or problem is, there'll always be somebody to help you without delay. When you need assistance with third-party software, that you cannot set up or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have well-timed support in general, let alone when you run an entire server, so each and every dedicated server that we offer features 24/7 support with 1-hour response time guarantee regardless of the situation. This service is totally free for all of the difficulties with your server or the software that was installed from our administrators during the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an email, and the actual response time for either rarely surpasses 30 mins as we have admins available twenty-four-seven. If you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package through your billing Control Panel.