Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your support requests will be attended to in no more than one hour after the ticket or email is received. If your case needs further assistance from an administrator, we will forward the support ticket or the email to the person on duty, without delay then leave a comment to inform you that more time will be needed for arriving at the optimal solution. Furthermore if you order our Managed Services package, any of the tasks included there will be completed whenever you choose.

  • Top quality support service

  • A First–Rate Technical Support Service

  • Our help desk support team will be at your disposal 24–7 if you need help while working with our Web Control Panel or with any of the apps that we preinstall on your behalf on the dedicated server. What is more if you require help with the daily administration tasks on your server, you can order the Managed Services package, which includes backup hard disk drive space, weekly OS updates, software installation and troubleshooting services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated server is fitted out with our free–of–charge Web Control Panel, which boasts a fully detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance while working with the Web Control Panel, just push the Help or Videos buttons situated in the upper right corner.