Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You will find almost all the answers to your questions in the intuitive Help Center integrated into our Web Control Panel. It includes an in–depth knowledge base with regularly asked questions and detailed educational articles prepared by our proficient customer support team.

  • Top quality support service
  • Educational Videos

  • For those of you who prefer to learn how to rectify a regularly encountered issue by watching a training video, we’ve added a selection of video tutorials to our Web Control Panel. All the video tutorials are concise and simple to follow. They offer you step–by–step presentations of various site management actions.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 customer care service with a one–hour response time guarantee. Our team of accomplished customer service technicians will be available to you to attend to all the enquiries that you could possibly have. During non–busy times, a reply will be offered within just twenty minutes.